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Banfield Pet Hospital in New York, New York - Contact you

2.9
Details
It's incredible that I'm trying to contact you guys since 7:30 am and it's 8:40 am and the answer system is saying you're operation time is 6:am to 5:pm, but you still close.... very disappointed
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Review
#1496434 Review #1496434 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
I dropped my pet off at Banfield at 9am with the knowledge that she was a drop off and the pet owners with an appt would have priority visit with the Vet. I called at 2pm to inquiry of the status of my baby and the representative expressed that the dr. had not seen her...
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5 comments
Anonymous
#1622118

In almost all vet clinics, this is the order pets are seen 1. Life or death emergencies 2.

Surgeries 3. Non deadly emergencies 4. Injuries/sick pets 5. Healthy rooms 6.

Healthy non emergent drop offs in the order they arrive. It sounds like from your post your pet was last on the list, which means, yes, there is a wait.

If you don't want to wait, schedule an in room appointment. And anytime you want to speak to a doctor (human or animal) in person, just ASK, rather than complaining after they didnt automatically know a phone call wasnt enough or you had more questions.

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Review
#1436757 Review #1436757 is a subjective opinion of poster.
3.4
Details
My dog's teeth are cleaned by buy Banfield once a year. I take him in to get his teeth this time and she says we need to pull a tooth he has bone loss Will that to me tells me it's a very advanced she should have known about this problem prior to I'm disgusted
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1 comment
Anonymous
#1598517

If you brushed your teeth once a year, you would probably get some infection and bone loss between bushings too. Treating your dogs teeth annually does not mean they will be perfect for life. This can be helped with daily brushing at home (doesnt even have to be with toothpaste) and dental treats (VOHC approved treats).

Review
#1402065 Review #1402065 is a subjective opinion of poster.
Service
Banfield Pet Hospital Dental Cleaning
Reason of review
Bad quality

Banfield Pet Hospital in Shawnee, Kansas - Incorrect Diagnosis

2.9
Details
Our pet rabbit died recently from cancer. We had contacted Banfield about blood discharge via urination and they dismissed it over the phone as something that is normal and is related to period cycle of a female rabbit. We were also told not to spay female rabbit as the risks outweigh the benefits. Come to find out harsh reality that she potentially died due to uterine cancer. Two cents to any pet owner, do not choose Banfield for pet care.
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Review
#1369200 Review #1369200 is a subjective opinion of poster.
Service
Banfield Pet Hospital Veterinarian
Reason of review
Bad quality
3.2
Details
I took my Yorkies to Banfield when I first got them as puppies, they had us sign up for their insurance and dumb me I trusted them. They spade and nutter my doggies at 5 months old, which I regret doing that to the male, I should have waited to where he was 1 year old....
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Review
#1365886 Review #1365886 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Cons
  • Money hungry and trumatized my dogs
Reason of review
Bad quality
Tags
  • veterenarians
  • Banfield Wellness Plan
3.2
Details
Several times I have been to Banfield to have my dogs anal glands expressed as well as a few other things during the appointment. Each time I pay for the procedure and I come home to find out my dog is still experiencing the same problems and the anal glands and they...
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Review
#1250368 Review #1250368 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Poor customer service
2.6
Details
We started taking our cat there two years ago. The first time we were able to stay and meet dr and stay in room with him. After that we were given instructions to drop him off. In November we received the call that he needed shots and we took him in and dropped him off...
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Review
#1230998 Review #1230998 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Reason of review
Bad quality
3.1
Details
In July of 2017, we started a puppy plan for our then 8-week-old pit bull puppy to cover anything she might need healthwise in the first year of owning her. We thought it was odd that they made us enroll in Auto-Pay, but we did it anyway thinking it would be easier....
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1 comment
Anonymous
#1421412

Not really understanding your complaint. When you asked to cancel, they asked for you to pay for the services you used. It says in the contract this will happen .

Review
#1172384 Review #1172384 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Pros
  • I both like and dislike
  • Staff
  • Petsmart
Cons
  • Customer service
  • Fees and lack of concern for pet
  • Overcharging for services
Reason of review
Poor customer service
Preferred solution
written apology

Banfield Pet Hospital - So so

3.0
Details
I took my female cat there in august. I was impressed with the vet. She really was caring but then i had to go recently with my male cat and had a different experience. I felt they were all about money and not in the best interest of my cat. I neeeded to go back and this is where i saw the review that thwy charge for a recheck. Kinda disappointed I need my cat seen and dont have extra money. So upset to see that
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Review
#1161578 Review #1161578 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Bad quality

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Products and Services Reviews

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Banfield Pet Hospital - Negligencia veterinaria

3.1
Details
Mi nombre es Amada Garcia hace poco llame para u a cita para mis perritos Max y Bruno para vacunas pero resulta que le hicieron dos procedimientos sin mi autorizacion el de limpiarles los dientes el resultado fue que a Max le hizo reaccion a la medicina luego me comunicaron que Max tenia Cristales en la orina y que fuera a la clinica pero tampoco le pude ver la cara a esta dra .mi pregunta si llevo mi perro en salud buena porque mi perrito esta enfermo ahora como se llama esta negligencia de esta supuesta dra ?necesito que alguien que hable español me llame 704 6152334 Gracias Amada Garcia
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Review
#1107480 Review #1107480 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Poor customer service