Rating: 4 Stars Clear all filters (17 of 1685 reviews match)
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3.7
Details
My two dogs were on their insurance plan and the payments were automatically deducted from my checking account monthly. We cancelled our pet insurance with them and moved across the state. We called today to sign back up and they said we owed them $200+ dollars and...
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1 comment
h.kitchener
#1724222

You caved and paid them? All because they insisted you owed it while you thought you didn't?

And, to preserve your credit? "Oh! the humanity!" as Herbert Morrison once uttered. Any "hit" on your credit would have been negligible.

By the way, having payments automatically deducted from your account is a very dangerous way of paying bills. Always use a credit card if you don't have checks available.

Never a debit card or similar. Herb Morrison, rest in peace.

Review
#1606623 Review #1606623 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Pros
  • Good pet care nice staff
Cons
  • Sent to collections
  • Sent to collections for no reason
Reason of review
Problems with payment
Loss
$190
Preferred solution
Full refund
Tags
  • Bad Wellness Plan Collections

Banfield Pet Hospital in San Jose, California - I want out of this service or I'm gonna call the BBB

3.7
Details
I've been calling 1 888 649 2716 And Constantly get circuits are busy there's a email here and it takes you absolutely no where!! I'm gonna get ahold of the BBB This people are purposely making it difficult to cancel and somebody needs to speak up!! You better believe I wanna be Contacted I want out capital OUT!! Heretick service absolutely heretick There should be People available one customers call I want to be contacted cause I'm very upset!
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Review
#1288261 Review #1288261 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service

Banfield Pet Hospital - No help!

3.7
Details
Waited several times with pets well past appt times because of 'emergencies'! But when it's my pet, they refuse to see him without appt. 'Go to pet hospital' they say. Banfield is a lot like going to VA Hospital, some great docs mixed with more docs who could not get a job anywhere else.
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Review
#1202526 Review #1202526 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Poor customer service

Banfield Pet Hospital - Pet Medical Service Review

3.8
Details
Vet was nice and he was concerned about my Pug Tuesday morning about her not having energy. I said I wanted to check out Allergies or GI track. Pug was anxious and breathing hard in screening room, so Doctor decided Pug had breathing and then heart issues. I said no she was just lethatgic. Xrays, counsulting fees, and bloodwork led Vet to determine Cardio System was fine & the liver was challenged and medicine was solution. Thursday night Pug was puking and had the runs. Returned to a Dr Olson. She tested and treated for GI track issues. She offered to check on Thyroid issues like 1st Vet, but as my dogs are always eating *** she listened and concentrated on GI track. Tests and stools said Pug's tummy was full bad bacteria . I doubt we will accept 1st Vet again. Mostly he didn't know Pugs, but he also didn't listen to customer. He acted 1st and scientifically got info over 2 hours I'd told him on presentation. $400.00 is a lot to spend when Vet doesn't know Pugs. When on these care plans, you can't just go to another Vet office, Don't like to complain on computer, but thats the system.
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Review
#1019443 Review #1019443 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Bad quality
4.2
Details
Have used First Sheild on my 2 small dogd and had no problems at all. All the other, more expensive flea/tick applications i used before are no longer effective. Ticks can be a problem in my area during summer so i am glad my dogs have no adverse reactions to this...
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2 comments
Anonymous
#1299916

Exactly. Most people just don't understand this or are too cheap and want their 'free visit'.

Banfields are not ER hospitals and can't cope (don't have the staff, equipment and are not open 24hrs, so have to transfer all cases that need overnight or intensive care).

Great for things like vaccines or spays/neuters that can be scheduled weeks ahead of time, but bad for emergencies or sick pets because they are too fully booked to spend much time with them.

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Review
#1017655 Review #1017655 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Good quality
4.0
Details
Banfield Pet Hospital - Pet Medical Service Review
Banfield Pet Hospital - Pet Medical Service Review
I took my 2 year old pit bull in for a dental. I told them he had a broken canine but did not know how bad it was. The vet called a few hours later to say the my dog was waking up from the anesthesia and was taking longer than expected to recover. In regards to the...
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4 comments
Anonymous
#1693101

Everyone forgets one thing. Do we fire the company?

Or do we fire individuals of the company?

Know agony. But --- *** *** *** WHICH MAKES IT BETTER.

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Review
#989821 Review #989821 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Pricing issue
4.2
Details
Once Frontline Plus active ingredient fripnol made it past the patent point and a lot of other flea meds with the same active ingredient in it, Frontline Plus started to be ineffective on my dogs. I went to Banfield and purchased First Shield Trio, which has the exact...
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Review
#886018 Review #886018 is a subjective opinion of poster.
Product
Schuyler First Shield Trio Flea Control
Reason of review
Good quality
4.2
Details
I was 30 minutes late to my appointment with my dog so instead of telling me it would clearly be 2 hours before they can see me they let me sit there for an hour and all day my dog was doing was getting his ears checked another lady walks in without an appointment...
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5 comments
Anonymous
#1194668

If you are late for an appointment it is standard policy to put you at the back of the line after any scheduled appointments that are on time because it's not fair to make people that are on time be delayed for you.

FYI - Appointments are scheduled to be only ~15 mins long so 30 mins late is a big deal, and you were lucky that they could actually squeeze you in to be seen as most Banfields are typically fully/overbooked due to pressure from management to see as many pets as possible.

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Review
#881680 Review #881680 is a subjective opinion of poster.
Reason of review
Poor customer service
4.1
Details
I have 2 pets on wellness plans at Banfield, and I make sure to use all the services offered. As it was explained to me, the plan is not intended to be an accident/illness plan, but rather it is for healthy pets to be used for preventive care. However, at least the...
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Review
#879344 Review #879344 is a subjective opinion of poster.
Reason of review
Good quality

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Products and Services Reviews

Compare Banfield Pet Hospital to

VCA Animal Hospital
VCA Animal Hospital
408 reviews
2.1
Compare
4.0
Details
I have found both good Vets and not so good vets here - much like I have everywhere else. It's our pets and we have the final say as to whether to accept the vets suggestions or not. Often we choose to get our medications from another source where the same meds are...
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1 comment
Anonymous
#1195067

I wish more people were like you.

Fact is, yes, there arebad vets out there and not just at Banfield. But a majority of vets out there, including Banfield, truly care about the pets and the owners.

Vets and techs aren't rich.

Not by a long shot. The whole vet staff does so much more than what people see.

Review
#878462 Review #878462 is a subjective opinion of poster.
Pros
  • Hours and selection of professional staff
Cons
  • Some of the vets push too hard for expensive options
Reason of review
Good quality
Tags
  • Banfield Works For Us