Why does the hospital on NE 82nd (right across the street from the Corporate offices) seem to have a revolving door for veterinarian's?
My pet, Otis Earl Bailey has been a patient there for over eleven years. I complained several years ago about this, in the office. I was set up with a vet that I liked very well, but she moved to a another practice after a year or so. The most recent Dr. I had is now on maternity leave. Lately Otis has been having issues with diarrhea over the course of several months and it seems that every time I need to take him in, I have to see a different vet and get a different guess at a diagnosis. None of them are the same vet that I saw before and the choices of vets they give me are never the same as the previous time.
This is very upsetting, no vet ever gets to know my dog as an individual and that vet can only rely on the notes that are put in previously.
I now have an appointment with another Dr. at a different veterinarian clinic that has three doctors and all three have been at this clinic several years, this particular Dr. also specializes in English Bulldogs.
When it comes time for me to choose a veterinarian clinic for another pet, I will NOT choose Banfield Pet Hospital, and not for just this reason. There have been other issues that I haven't been happy with, as well.
Product or Service Mentioned: Banfield Pet Hospital Customer Care.
Reason of review: Poor customer service.