I work for a Banfield, and the hospital manager (who is not even a vet or vet tech) has ridiculous policies in place just to make more money. I'll give 2 examples:
1.) We recommend heartworm prevention for pets year round. Your pet needs a heartworm test before we can prescribe this medication in order to ensure the pet is heartworm negative. So say your pet tests negative and we give you a six month supply and seven months later you come back for a refill. That means that you somehow either skipped a dose or stretched out the time between doses to over a month. My hospital manager would require that the pet be tested AGAIN for heartworm disease before giving the refill since a dose was skipped. She would say, "well the pet could have contracted heartworm disease since you skipped a dose." The only problem is that heartworm disease is only detectable SIX months after initial infection because you can only detect certain lifecycles. So lets say your pet contracts heartworm disease the first day he went off his meds, that means that the heartworm would only be developing for a month, and would therefore be undetectable. So what the heck is the point of testing again if a pet only missed a dose or two? If the pet did get heartworms, it's not even detectable! So the test tells you NOTHING. The point is that it makes the hospital money.
2. The hospital manager will also require that any pet who is staying in our care for a drop off appointment must be flea free in order to prevent the spread of fleas to other pets. If we find fleas on your pet, we give them a medicine called capstar to kill adult fleas. Seems like a good policy right? Wrong. It's been shown that adult fleas are unlikely to jump from animal to animal. Once they find their home, they live on that pet. It's the shedding of eggs and larva into the environment that spreads fleas. So the Capstar will kill the adult fleas, but does nothing for eggs, larvae, and pupae. So those lifecycles could remain in the hospital, hatch into adults later, and infect other pets. All in all, the capstar is useless to prevent the spread of fleas and is just another way to make money.
I'm just sick of working for this greedy company, but haven't found a job elsewhere yet. Our manager is constantly cutting hours and telling us that in order to have more hours, we have to see more pets. But half the time, we are turning people away because we don't have any openings because we are completely booked because we don't have adequate staffing. Shouldn't she put more people on staff so we can accommodate everyone who wants an appointment?
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.