As a first-time pet owner, I took my cat to Banfield and ended up paying for costly tests and medications that my cat didn't even need. They spent more time trying to sell me their optimal health plans than discussing my concerns for my cat's health. When I questioned whether the health plans would cover what they were trying to say was wrong with my cat, they quickly breezed by the answer of no, but continued to advise what OTHER things it would cover. 2 of the 3 times I've gone to them, I didn't even speak to the vet directly because she was "too busy".
Also, after paying nearly $200 to have my cat's ears tested, cleaned, and treated for earmites. They told me that he didn't have earmites, but that I need to purchase medication to help "keep his ears clean". I used all of the medication per the instructions, about a week after the daily medication, his ears became dirty and gunked again. Biggest waste of time and money.
Check around your area and get referrals for bettter pet hospitals before you even consider Banfield. I will never take my cat to them again.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.