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My dog needed 5 minutes to have a surgical incision had become infected check. Surgery was done at Banfield.

Receptionist was very, very rude and would not let me talked to Dr about just looking at the incision to make sure I my dog didn't need more medications. Unbelievable that Dr.s are very nice and Staff is rude and Doctors have no say on it. By the way I'm paying monthly to see Dr when necessary. This happen at the Pasadena Texas Fairmont location.

Sad to say it has happen twice at this location reason why I'm writing this review. I you must take your pet to Banfield office for care, Webster location is superb.

Product or Service Mentioned: Banfield Pet Hospital Receptionist.

Reason of review: Poor customer service.

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These rude,receptionists, and, so called, vet techs, should be fired, on the spot. I'm, surprised, that, Pet Smart, doesn't, address this problem. Another reason, I, switched to , Petco, for needs.

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