New to the area, I was happy to find a Banfield with staff that seem to love what they do. I was introduced to Dr.
Moorefield, who clearly loves what she does; which is why I loved having her care for my babies. Unfortunately, she is no longer there, and I was put with another vet Dr. Armstrong. I was hesitant on my first visit, but it seemed to go well.
The next visit was scheduled for a surgery. The Dr called me at 11 am to tell me my baby did well and could be picked up as early as 4, no later than 7. I arrived at 4:30 for pickup, as well as meeting a 5pm appt for my other baby. The young lady at the front desk told me both pets would be checked out at the same time.
I asked to see the baby that had surgery, to set my mind at ease. She returned with a vet assistant, who sat so close to me she was nearly in my lap! Then proceeded to tell me she didn't want to bring the dog out because it was resting comfortably, and she didn't want my other dog exciting it. Of course I was very angry, waiting for my husband to show up.
As I sat there fuming I thought what kind of place is this that tells you, you can't see your own pet? If this was a daycare and I was picking up my child I wouldn't be told I couldn't see the child. I got back up and told the young lady at the desk I demanded to see my dog; which I told her the first time I didn't need to hold him, all I wanted to do was see him to set my mind at ease. She rolled her eyes and walked in back, came out and said I could see him in one f the exam rooms.
My husband had arrived by then, so we all went to the exam room. My baby was brought in for us to love and set our minds at ease. Then the Dr. Came in.
She basically told me I had no right to Demand to see my pet, and they were too busy to bring him out or let me see him when I initially asked. My response to her - you called me saying I my pet would be ready for pickup by 4. She basically rambled about the time saying 4-7. No matter, if she said as early as 4 there was no reason to make me wait.
She then refused to care for my other dog, telling me I needed to reschedule the appt. and she didn't think she would be a good fit for my pets. I said you are right, I don't think you are either.
We checked our post surgery pet out and will not be back! #RUDERUDERUDE!
Product or Service Mentioned: Banfield Pet Hospital Customer Care.
Reason of review: Poor customer service.
Banfield Pet Hospital Cons: Unprofessional staff.