RUN, People RUN away from Banfield per Hospital.
Banfield Pet Hospital, Lake Mary, Florida.
On 9/06/2005 I was pressured by Banfield to sign up for an Optimum wellness plan which promised a 20% discount for each Vet visit for my 2 dogs Cody and Harmony.
On 11/14/2005 I called Banfield Hospital to cancel my membership because I found the staff unfriendly, long waits in waiting room and that their pricing with a 20% discount was a lie and a rip off. All other Vet clinics in our area (Lake Mary, Fl) charges were 35% less for same service. I was told that I was not able to cancel and had to pay of my membership for the whole year. I refused to do so. Banfield's collection agency, IC System, Inc. began calling me and stated that I was late in my payment. I explained that I had canceled my contract and that one of my dogs had died but thy told me that the contract was not cancelable and I still had to pay. I would get 3-4 harassing phone calls per week from IC System, Inc and threatening me with the credit bureau. They told me that I was a dishonest costumer and that I could not cancel my contract. The collection agency calls would come in for 2 years. Since 02/10/2006 Banfield hospital shows up on my credit report for the amount of $210. I can afford to pay but refuse to because no monies are owed to them. I was threatened and blackmailed by Banfield to pay off my membership or else my credit will be ruined. Well, they kept their promise with the credit bureau against me but not with the supposedly 20% discount or savings.
I did pay off the $210 on 10/23/2008 just to get it removed from my credit report even though I owed them nothing. I am outraged and wish to participate in the Class Action suit.
Banfield is running a scam and fraud operation by misleading their consumers and trapping them in to their none cancelable wellness plan. To me Banfield is the American Pet Mafia and needs to be put out of business. All documentation can be provided.
I wrote to Scott Campbell and informed him that I have filed my complaint with:
The Federal Trade Commission
American Association of Veterinary State Boards
Attorney General’s Office
I also have join in on one of the THREE Class Action Lawsuits that are in preparation against Banfield Pet Hospitals
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.