Annapolis, Maryland
Not resolved

I have the early care plus plan for which i am paying monthly for services that i am being charged for at the time of service such as the Spaying. Plus they called me up and said my puppy need a tooth pulled at the same time.

Which was ***. That baby tooth would have come out on its own. ( i have consulted another doctor) The incision made on my very small dog was far to large 2" i watched it done on U tube on the same type dog and it was less than a quarter of an inch and closed from the inside. That Doctor was incompetent.

Her reviews stated such as well. My poor puppy was in pain for days and would not eat. Why would you pull a tooth under such a condition. CHARGED ME $334.11 ON TOP OF MY MONTHLY FEE,SUCH A RIP OFF.

The ASPCA does it free for SENIORS. The plan states that the surgery was included. What they did was to tell me that because my dog had thrown up in the past they had to verify that she wasn't pregnant. Xrays and blood work was an extra cost.

DC Puppy,s warned me not to take my pets to Banfield, they were right .

Very Disappointed. I will not recommend your facility to any one.

Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.

Reason of review: Poor customer service.

Monetary Loss: $334.

Preferred solution: Full refund.

Banfield Pet Hospital Pros: I both like and dislike, Dr randy barbe, Dr mallela.

Banfield Pet Hospital Cons: Very displeased, Exploitation of finances, Lied about what tests would show, Overcharged and lied.

  • Neutering Of Puppy
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Oh and to add.

They would not immediately think a pet could be pregnant just because she vomited. So again, you obviously told them she had tied with a male.

Or, there were other signs. Females can have a false pregnancy. They don't ever have to tie with a male for this to happen. The nipped will actually have milk in them.

They won't know it's a false pregnancy until they run diagnostics.

There's also a HUGE difference in getting a spay at a vet clinic, especially Banfield and the ASPCA or low cost places.

At the ASPCA and low cost places, they do not do pre anesthetic bloodwork, which is extremely important. It tells you if the pet is okay to go under anesthesia. They do not place an IV catheter, which again, is extremely important in case something were to happen and they needed immediate access to a vein to give the pet potentially life saving medication. They dont have nearly the amount of monitoring equipment, if they have any at all.

Most low cost/free places also don't sent home pain medications after.

I could go on and on the difference between a low cost/free spay VS a spay done at an actual vet clinic. It isn't the same procedure.

The ASPCA also may or may not do extractions, and if they did there would most likely be an extra charge. They also wouldn't have done xrays or the extra bloodwork (they don't even do the regular bloodwork) to make sure your dog wasn't pregnant.

Again, the wellness plan isn't insurance. It covers the spay procedure and the bloodwork. But you got a discount on the take home pain meds, x-rays, extra blood test and cone/microchip (if you got those things) Would you rather have put your pet under anesthesia (and paid for it plus the extractions, which again is way more than you paid for everything) again before they usually need it, to extract the teeth that wouldn't have fallen out? Would you rather them not checked to make sure your pet wasn't pregnant?

Because if they didn't, two things could have happened if she had been. The first would be they opened her up, saw she was pregnant and closed her up. Which means she would then have been put under anesthesia and had an incision that wasn't necessary. Then you would have lost the spay and would have had to pay for it in full, in the future.

Or they could have opened her up, discovered she was pregnant, went ahead with the spay which means aborting the babies. Which would have been alot harder on her, more painful and a longer recovery . It's obvious again, that you have no clue about anything related to veterinary medicine. Because if you did, you wouldn't call the vet incompetent (which he/she definitely was not) and you wouldn't be complaining about the extractions (or saying they would have fallen out on their own) and charges that you approved.

Again, no I don't work for Banfield.

I did but no longer. But I am a vet tech, and I cannot let vets continue to be bashed when they did nothing wrong.


The wellness plan is not insurance. The booklet tells you exactly what is covered and what is not.

As for the charges.

The pre anesthetic bloodwork and the spay itself they did NOT charge you for. That is included in the plan.

Obviously you indicated to them that your dog had been in heat and tied with a male dog, otherwise they would have not had to verify that she was not pregnant. That is not their fault. X-rays and extra bloodwork (it's a specific test that does not come with the basic bloodwork which is a cbc, Iof, electrolytes and a manual differential) you obviously approved.

They don't just do it and say "oh by the way we did this, you have to pay for it". Same with the tooth extractions. You obviously approved the charge. I don't see how any of this is something to complain about.

If a baby tooth has not fallen out by the age of 6months, it likely will not come out on its own.

You may have consulted another vet, but that vet did not examine your pet and see the tooth. They did not see if it was even close to falling out. Therefore they cannot tell you that it for sure would have fallen out and I wouldn't ever trust a vet who gave me advice without examining my pet first. That's dangerous and illegal.

If your dog is a small breed, it likely wouldn't have fallen out on its own.

Tons of small dogs baby teeth never fall out. You have no idea how many small breeds I've seen in the 6yrs I've been in veterinary medicine, that are 1yr and older who have two rows of teeth top and bottom. Small breeds are notorious for having bad teeth (especially Yorkie and chihuahuas) anyway. Leaving retained deciduous baby teeth in, can lead to the pet developing dental tartar earlier than normal which requires a dental cleaning under anesthesia.

So yes, it's recommended to extract those teeth if the pet is already going under for a spay/Neuter and they are 6mo or older.

By taking out the retained baby teeth during the spay/Neuter, they actually save you money. Because if the teeth don't fall out, then you have to pay for a dental cleaning (which is anywhere between $300- $500 depending on where you live and where you go. That is just the cleaning under anesthesia, not including the cost of extractions) So not only did they save you money by doing it while she was already under for her spay (the anesthesia that was included in your plan) but they also saved your pet from having to go under anesthesia again sooner than needed and recommended.

As for the spay incision size. There's no set incision size. The size of the incision can range for numerous reasons. For example, if the pet is really small, they have to make a larger incision to find the uterus, ovaries, uterine horns etc.

Example #2 is if the pet is in heat. When they are in heat, all of their reproductive organs are swollen, so they need a larger incision. Those are just two examples. There are many other reasons.

So please don't call a vet incompetent when you have no idea what you are talking about and have absolutely no knowledge of veterinary medicine. Watching a YouTube video doesn't make you an expert. Lastly, I do not work for Banfield. I did for over 5 years, but I don't anymore.

I work at a private practice. The private practice I currently work for, would have done all of the same things.

In fact, ANY truly GOOD VET, would have recommended x-rayso and the extra bloodwork to see if the dog was pregnant if the dog had previously been in heat and the owner said it tied with a male dog. Any truly GOOD VET, would have suggested extracting the retained deciduous teeth so the pet didn't have to go under anesthesia again before it was needed.

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