I called to schedule apt to take my sick Guinea pig in for treatment / consult. I found on the web-site that Banfield treats small animals such as guinea pigs.
(I have a cat who has been there before for her wellness visits and have had no problems in the past). Unfortunately, there was not a Dr. on staff who works with small animals such as mine. I'm really not happy right now because this poor animal is suffering, and I have no idea as to what to do.
I feel that the receptionist who answered the phone could care less about my problem, and I thought Banfield was a well trusted hospital I could rely on for all my pets.
Customer service was terrible, and I will no longer be taking any of my animals to this hospital again. I would not refer anyone to trust this hospital for treatment on there animals.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.