State: Illinois City: Chicago Clear all filters (29 of 1485 reviews match)
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The Wellness plan is offered to new clients who go to Banfield for their pets so called free first visit/check up. This is when the receptionist mentions the Wellness plan. The front desk person also tells the NEW client they will need to sign up for the Wellness plan...
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Anonymous
Anonymous

First off, no I don't work for banfield. I did for 6yrs, but I don't anymore.The receptionist should only be going over the plan. They should never sign a pet up until the doc...

#823081
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Horrible staff, Refused to touch my cat, because she was anxious and somewhat aggressive, basically due to not knowing these people, wanted to charge me outrageous fees for putting her to sleep just to give her basic yearly vaccines. I was told that was the only way...
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2.3
#816446
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Ah yes, Banfield offering a FREE initial examination for your pet. Such a deal, or so you think. Well, its one way to get you and your pet into a Banfield clinic for the first time and hopefully get you signed up for the wellness plan while your there so you and your...
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Anonymous
Anonymous

So true... My dog, Penny, had terrible skin allergies. I got the plan and it helped with some of the costs; however, Banfield dropped us when we reached an amount that equal...

Anonymous
Anonymous

Re: Hart worm meds.My point is, ones pet can still contract hart worm even when given a monthly dose of hart worm preventative. Considering the costs involved for the office v...

#790521
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Since your an employee of Banfield I would expect you to CYA during your rant blaming clients for posting complaints regarding many issues they have encountered with Banfield. First off, the Wellness plan is for the most part a scam. Why? due to the fact Banfields...
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Anonymous
Anonymous

I worked at a Banfield, but quit after 3 weeks. They took dogs from their owners and were very rough with them in the back, out of sight. I would never have taken my dogs ther...

Anonymous
Anonymous

Look how cold and cruel some of the employees are to people that lost their pets to Banfield's negligence. One client called several times about her concern for her dog not ad...

I didn't like
  • Overcharged for services
  • Paying for future service after canceling
#780673
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I have been taking my dog here since he was a puppy. Everyone at first was polite and very helpful. Now it seems lately there has been numberous issues. To make an appointment apparently doesn't mean anything anymore. When your appointment time is 7am for sugery and...
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Anonymous
Anonymous

Sorry to say Banfield has become a big box vet care service to say the least.Its all about the sales. I like in the Chicago area and believe me you have your choice when it co...

Anonymous
Anonymous

I think you are not understanding how a surgery works. To safely prep & recover a pet from a surgery can take several hours. If you had surgery yourself you would expect t...

#680502
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We took out the puppy wellness plan 7 months ago for a total cost of $480.00 paid in full at the time we signed up. we only took our puppy in for a total of 4 visits this included her initial check up the day we singed up for the plan. The other three visits consisted...
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Anonymous
Anonymous

They are probably correct. Call and get copies of all your invoices it has the cost with and without the wellness plan on the invoice. Remember they aren't insurance. They are...

I didn't like
  • Wellness plan
  • Wellness plan and treatment of pet
#644160
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Perhaps I'm a bit picky as to a vets or vet assistant that's performing an exam on one of my dogs. However, I have a few issues concerning the overall medical education Banfield vet tech's have. Are the vet tech's required to have some kind of formal medical training...
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Anonymous
Anonymous

The wellness plan is NOT insurance. It's a preventive care package.There is no licensing for a vet assistant. Only RVT (Registered Vet Tech) go through schooling and get licen...

Anonymous
Anonymous

They aren't insurance. Read the second page of your agreement. They are packages of preventive care.

3.0
I didn't like
  • Very poor and under qualified
#638926
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The puppy wellness plan has some financial advantages and some financial disadvantages depending on the medical services your NEW puppy may require. The wellness plan does cover the cost of scheduled office visits and the puppy's routine shots. i.e DHPP (distemper,...
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4.0
I didn't like
  • Exploitation of services
  • Wellness plan and treatment of pet
#626015
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I really have no complints with Banfield. Except when I brought my cat in for a dental cleaning that was made a month earlier, doubled checked the day before, and when I got there, they had the cleaning for a dog that had the same name as my cat. But they still took...
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#618617
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I took my cat to Dr Trice at the Kingsbury location in Chicago the begining of Feb 2014. I said she meows all the time. They charged me almost $600.00 for test, they said everyting was fine with her teeth. A few days later the cat was still meowing, i lifted up her...
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#476655
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