Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

The staff at front desk at Jackson,MS location is very rude and unprofessional. Got a call for appointment scheduled and the person mentioned that the appointment was scheduled for today instead of tomorrow.

I was surprised but quickly changed my plans and took the pet there. They refused to accept the pet and did not accept the mistake they made in scheduling. I was delayed by more than hour at work and had to drive extra 45 miles just because of this miscommunication. The least they could do is keep the pet (who is on their Early Care Plus plan) for few hours so that I could report for work and pick during lunch.

Very unsatisfied.

When I tried to cancel the plan, after half an hour wait on phone, they told me I owe them more than I would have paid in installments anyway (what a scam). They tell you that there are no commitments and you can cancel any time.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $380.

Preferred solution: Full refund.

I didn't like: Wellness plans, Staff, Customer service.

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