I recently called Banfields Optimum wellness program which I have been enrolled for years. I was never told about a yearly contract and even if I was I still would have taken it thinking I was doing the right thing for my pets.
I would have never asked if my payment would stop if my pet was to die. When I called they told me they are a wellness program and I would still pay up until Dec. 2008. Well they did not keep my pet well.
My beloved Jesse DIED in July and I still have to pay.
So for all of the defenders of Banfield, good for you and I hope your pet never dies before your contract date.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.