Not resolved

Recently moved to Savannah. Took my dog to Banfield on Abercorn to get a pre-exam before a scheduled teeth cleaning. Brought all previous paperwork from his vet in Murphy. Informed Banfield Temaril P is what was prescribed for itching. Was informed to log onto their website's pharmacy. I did - I was declined. The pharmacy said the vet needed to give him an exam ---My dog was just their for an exam 4 days earlier!!!! Called the vet back & was told, she had made a mistake but I can now order it on-line. I chose another pet pharmacy that was cheaper- but they were unsuccessful with a reply back from the vet. Called the vet back & was told I needed to use their pharmacy and the prescriptions would only be for 30 tablets (NO ONE TOLD ME THAT!) Was told by one employee:

1. There was mis-communication because I did not have to bring him in for a $48 pre-exam.

2. Told by a technician that they could prescribe the Temaril P because he had recent blood work and will have it again the day of the teeth cleaning.

3. Told I had to use their pharmacy even though they were higher than Vet Supply Pharmacy.

4. It was a waste of time to bring all my dog's previous paperwork to their office because obviously they did not look at it.

5. The lady office manager whom I just got off the phone with was condescending and rude to the point I exploded on how she was speaking to me; like I was a child with no understanding!

My GOD! How do they get away with this!!!!????? I would not trust them to clean a dead animal, I doubt if they would even no a dog from a cat. Ruthless, money hungry people who does not let the left hand no what the right hand is doing - COMPLETE CHAOS!


Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Banfield Pet Hospital Reviews

  1. 196 reviews
  2. 101 reviews
  3. 35 reviews
  4. 18 reviews
  5. 23 reviews
Banfield Pet Hospital reviews