On Thursday, June 9.2016 I went to Banfield Hospital at Petsmart on 159 Lincoln Square, Arlington TX 76006 to ask how to or what I could do to get fleas of our dog and 2 cats. They sold me 2 FirstShild Cat/Kitten 0-8 lbs single dose and 1 dose FirstShield Trio 5-10 lbs.
After I paid for it they went to the back to retrieve the meds and noticed that they only had one dose left for the cats. They told me that they will get some on Monday and I could pick it up then. So I went home with one tube of dog and one cat dosis which was in a tube and plastic container. After I got home we applied it on the dog and then opened the second one for the cat.
As my husband try to apply this to the cat he noticed that there was nothing in the tube. He opened the top and seen that the seal was of and it seemed that the med was deluded. I try to call Banfield right away put they where closed. Next morning I went back to the hospital with the plastic-container and the tampered tube.
Emanuel (the Manager) told me that he couldn't get me no refund or a new tube until he spoke to the manufacture (which I thought this was not right). But I thought he would have this resolved by Monday when I would pick up my dose which I had already paid for. I didn't hear anything all Monday, so I drove to the hospital late afternoon only to hear that he couldn't get me any refund for the tampered one and just gave the one which I paid for in advance. He also told me that he will get in contact with the manufacture (because he had more things to solve).
Today is Thursday the 16. and I still wasn't contacted or called. about the meds. Here I have 3 animals and only 2 got the shield (which by the way didn't do anything to the fleas) I guess because they didn't get the dosis at the same time.
We bombed the whole house and I been cleaning and disinfecting every day. What makes it worse I just got a knee-replacement and I sure don't want to get any infection.
I did write a report directly to the Banfield headquarters but didn't get any response up to this date. Here (me *** even gave a donation to Banfield foundation).
Reason of review: Damaged or defective.
Banfield Pet Hospital Cons: No return or exchange for empty tube that was sold.