This complaint is about the Banfiled Animal Hospital in Lake Mary, Florida.
I took my cat to have his teeth cleaned a few months ago. When I picked him up and went to pay the bill it was much more then what they told me it is going to be. Also, I was supposed to get 2 medications which they did not have in stock. I kept checking back with them every 2 days and then a week later... they still did not have the required medications after 2 weeks of the teeth cleaning. The doctor came up with the answer, that I don't even need them. Then why did they prescribe them in the first place? A couple days later a whitish zit looking bump grew on my cat's lip. I took him back to Banfield and after waiting 30 minutes and arguing another 15 minutes they told me that my cat's lip infection has nothing to do with the teeth cleaning they did or with the missing medications. What a huge lie!!! They refunded the cost of the meds, but I still had to pay for this visit which would never happened if they would have done their part correctly! I took my cat to another (recommended by friends) vet where my visit was a dream after all the nightmare with Banfield.
My cat gets this sore on his lip every couple of months since than.
I have doubts about Banfiled's sanitization and pet care practices.
Do not take you pet there!!!
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.