This is the third time this year that I've had to bring my dog in for an issue at all three times my experience was horrible. The staff is not properly trained with handling customers, setting correct expectations, scheduling properly, and providing a good overall experience.
I was told to bring my dog in at 8:15 AM this morning and the maximum time that she would be there would be up to four hours. 5 1/2 hours later they still haven't even looked at her and she had been kept in a cage from the entire time. I was given an 8:30 AM appointment to check her for allergies and Ear infection. I had no idea that I was bringing her in just to sit in a cage for 5 1/2 hours.
When I finally got the call from the vet, she had not even appropriately diagnosed what was wrong. She used words like "I think it might be" but I'm not sure ...all she wanted to do was estimate that it would cost me over $130 for her to do some testing. I pay a monthly fee for a well care program yet this is the third time this year I brought my dog in for the same issue.
The service is not about helping your animal;it's about making money.
The vet was inept at her job... And never even got a call back after I agreed to pay the fee for her to look at my dogs here and do a culture.
This is the last time I will send my dogs to this place. it is run by inexperienced people.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Banfield Pet Hospital Cons: Fees and lack of concern for pet.