Wanted to get the opportunity to share my terrible and extremely frustrating experience at Banfield Pet Hospital. Not so long ago I went to Banfield Pet Hospital at Sawgrass in Sunrise Fl and at the beginning was convinced that they offered really good care, was a serious place and the pet plan could be a good opportunity to give my pets all the care that they needed at an affordable price. In fact, need to say that they really know how to involve you on their business. With time I started to realize that sadly this place is all about making as many clients as possible to a point that I finally could experience closer.
As a member of the plan, it is included for your pet to be checked as many times as necessary whenever something is going wrong. My pet wasn't feeling good in the morning, so I called and asked for an appointment as soon as possible, because I was worried and something wasn't right. They said I could wait until 3:30pm when they had a spot and I would have an appointment or I could go as a walk in but I would probably have to wait so as to be seen. Immediately I opted for having an appointment, my pet wasn't feeling good and I really didn't need him to be waiting. I arrived 10 min prior to my appointment and found a really full waiting room. There were 3 doctors on duty. Took them one hour to put me inside a room, after that a nurse came and took the symptoms, temperature…. the routine….. after that, 40 min passed and nothing, no doctors, no front desk to give me an explanation…. I started seeing people that were there before and after me leaving, so I went to the front desk and asked about the doctor, by that time was 5:10pm, they told me he was at the phone and would come soon. I waited for 15 more minutes and finally quit and left having NO assistance. Never got a call from them or anything like that.
Now I have no desires to return, but I'm stuck with the plan that consists of a contract of one year and as you can imagine, would cost me a fortune to get out of. So please, if you are thinking about getting into this whole idea, think twice and take this into consideration, that place has no respect to the client, extremely unprofessional, and really don't be fuelled believing that they really care about your pet. They grew up so much and took a proportion at the business that an unsatisfied client really doesn't matter, they are there to make numbers.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.