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1.0
Details
If I could give no stars I would. I have 3 of my dogs on their wellness plan and I am been a customer with them since 2016. I had called in august to discuss canceling my wellness plan for all 3 dogs because frankly, we can no longer afford their insurance each month...
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Review
#1669133 Review #1669133 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Cons
  • Scamming you for your money on the back end of your plan
Reason of review
Problems with payment
Loss
$290
Preferred solution
Charges waived and wellness plan canceled.
Tags
  • Banfield Wellness Plan
  • Horrible

Banfield Pet Hospital in Mansfield, Texas - Billing

Requesting info on charges. Please call me at(817) 422-7508 I feel like I’ve been charged extra.
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Review
#1666290 Review #1666290 is a subjective opinion of poster.
1.2
Details
Veterinary Mail practiced killed my dog. I took my service dog in one morning for emergency illness the doctor misdiagnosed it is infected intestines and Senti us home. Eight hours later the symptoms became much worse and I took her to the emergency vet clinic and the...
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1 comment
Anonymous
#1736334

While banfield should have seen the infection on xrays, they are not the only ones to blame. Pyometras only happen in unspayed females, you chose to keep your dog intact.

Your choice has consequences. I'm sorry for your loss.

Review
#1629614 Review #1629614 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Cons
  • Not treating cause of health problems
  • Exploitation of finances
Reason of review
Not as described/ advertised
Loss
$100000
Preferred solution
Retribution

Banfield Pet Hospital in Austin, Texas - Unauthorized billing

I do not have the wellness program. So, I do not know why Banifield deducted from my bank account. I need my money replaced. You have caused a lot of confusion to me and my bank for the amount that you withdrew on 7-26-2019. Shocked
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Review
#1604729 Review #1604729 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Cons
  • Dog is deceased on 6-28-2019
Reason of review
Problems with payment
Loss
$57
Preferred solution
Full refund

Banfield Pet Hospital in Spring, Texas - Elderly disabled fur baby not helped

1.0
Details
We took a rescue that had a horrible worsening cough to Banfield. We were 15 mins late and were not allowed to see vet to ask questions or wven for the visit. My son did not understand what the vet explained when they called. When we returned to pick up we were again not able to talk to the vet. We were sent our way with dewormer and the receptionist telling us to log in the next day and make a profile to see the note. Til this day there are no notes and the 10-15 yr old rescuse that is almost completely blind and hard of hearing, still has problems with that cough that at times worsens.
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Review
#1575563 Review #1575563 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
1.0
Details
I canceled my band field subscription a few months ago because I was treated horribly at a location I was assured that we would not be charged again for next year and here we are getting charged please cancel my subscription or I’m going to have to do something further
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1 comment
Anonymous
#1679599

I USED to work at banfield. I do not any longer and I am not a fan of them.

That being said. The wellness plan is a 1yr contract. If you cancel before the year is up, you either pay the remainder of the months you owe, or pay full price the services you have already used. Which ever is cheaper.

Wellness plans auto renew every year if you pay monthly.

There is no way for anyone in the actual clinic to stop that (unless something has changed in the 3yrs since I have worked there). I would call their corporate office to speak with them.

Review
#1442175 Review #1442175 is a subjective opinion of poster.

Banfield Pet Hospital in Lakeway, Texas - Feeling Deserted by Banfield/PetSmart

Spoke w/Jessica Like Clapping about lack of genuine care i.e. grooming, for elderly dog from facilities that claim hire regards, charge high costs, for animal welfare (wellness) subscriptions, but suggested we get “care” elsewhere when dog decides to lay down for its grooming needs.
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Review
#1379988 Review #1379988 is a subjective opinion of poster.
Service
Banfield Pet Hospital Grooming Service
1.0
Details
I took my dog to get his dental work done, just a cleaness. I was told in order for him to get his teeth clean, he would have to under go an x-ray for a heart murmur for $200, and and fee for other work done, only to have his teeth cleaned! I say why! They have already...
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2 comments
Anonymous
#1513349

Yeap, money hungry because they dont want your dog to die under anesthesia. How dare they

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Review
#1295909 Review #1295909 is a subjective opinion of poster.
Service
Banfield Pet Hospital Dental Cleaning
1.0
Details
This place is a joke. They have no empathy for a sick pet. All they want to do is charge you out the &*^% for an annual well check. More then once I've called and shown up for an appointment with my dog in pain only to wait for hours or be told I could leave her in a...
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Review
#1179276 Review #1179276 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Pros
  • If you need a wellness visit no problem come on in
Cons
  • Refused service to an injured pet too busy
Reason of review
Refusal to treat my pet that was in pain and unable to walk twice. We've paid $400 a year for 8 years for my two pets. This is out of hand and unethical. You should be ashamed.
Loss
$407
Preferred solution
Price reduction
Tags
  • Pet Hospitals
  • Poor Emergency Care
  • Petsmart Austin Tx

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Products and Services Reviews

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Resolved
1.7
Details
My dog was sick on sunday morning and it was pure blood so we took my dog to the banfield and they said we cant see him until tomorrow(Monday) at 4pm and I said well that BS because I thought it says on your wall behind you "emergencies will come before regular office...
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14 comments
Anonymous
#1227184

You do realize that they usually only have 1 vet on staff at a time and only 2 techs.

They were likely already fully booked and you don't know if they already had an emergency or other sick patients they were treating.

They can only do so much.

If he was that bad then you should have taken him straight to emergency after Banfield.

It's not their fault that YOU CHOSE to wait until the next day.

& I'm sorry but even if he was seen the day before at Banfield, he would have probably had the same outcome.

It's obvious that you didn't take him when symptoms first started. Why was he put down? Cushings is something that is manageable. Correct me if I'm wrong but let me guess....

you chose to euthanize because you couldn't afford treatment? & Yes you have to pay to cancel. The WELLNESS plan is not insurance. You sign a contract and in that contract it states that If you, for whatever reason, cancel the plan before the year is up, you either pay the remainder of the months you owe or the services you've already used, at cost.

Whichever is cheaper. I'm truly am sorry for your loss and no, before anyone accuses, I don't work there but I did for 6yrs.

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Review
#936371 Review #936371 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Pros
  • Onsite employees
Cons
  • Dog getting sicker after care
  • Wouldnt take emergency
  • Billing after canceling
Reason of review
because i had to put my 2 year old lab down because of this
Tags
  • False Advertisment