I called to get a copy of vaccine records. I was on hold for 11 minutes and 35 seconds.
When the receptionist finally came on, she said - I'll check and if I have them, I'll print it out for you to pick up. If you have them? After 11 minutes? I asked her if she could please check now, I really needed them.
She sighed, put me back on hold, came back on said - I'll print them out, thanks bye - and hung up! I was speechless. I haven't been to Banfield for quite some time.
This type of behavior is the reason I switched to our local veterinarian hospital - more expensive but I never leave there angry and when I call they remember my pups! This is certainly a "Buyer Beware!"