I had taken my English Bulldog to Petsmart to purchase dog food. After I got home(10mins) she began to breathe heavily and I noticed her tongue and gums were blue. I called my regular vet and got a message saying he was on vacation. I headed back to Petsmart where there was a Banfield Pet Hospital. I called them when I was about 5 minutes away.
I spoke first to Elaine and I told her my dog was having a hard time breathing,her tongue and lips were blue. She asked if my dog had ever been there before. I told her no, but one of my other pets has seen a specialist there and our cat is a regular patient there (I even have insurance on my daughter's cat). Elaine put me on hold. A few minutes later another employee got on the phone and said "Can I help you?" I again told this employee my dog was having a hard time breathing, her tongue and gums were blue. She too asked me if my pet had ever been there before. Again I told her the same thing I told Elaine. I then was told they were really busy, they had two walk ins and I would get faster service if I took my dog to the Emergency Vet Center 15 minutes away.
On my way to the Emergency Vet Center my dog died. She was dead when I got to the Emergency Vet Center, yet the staff at the Emergency Vet Center rushed to meet me in the parking lot and tried to resuscitate her. Unfortunately they were unsuccessful. I do not know if my precious pet could have been saved if Banfield had not turned me away. I guess I will never know. My family is devastated and can't believe a place that is supposed to help pets would also help contribute to a pet's untimely death.
Melissa Berry Hickory NC