In July of 2017, we started a puppy plan for our then 8-week-old pit bull puppy to cover anything she might need healthwise in the first year of owning her. We thought it was odd that they made us enroll in Auto-Pay, but we did it anyway thinking it would be easier.
The plan itself helped us immensely. However, in October of 2017, they stopped taking payments. 2 months later, they called saying we owed $113.90 in back payments and admitted that they "refused to take payments" after October. However, when we expressed a desire to cancel, we were told we had to pay the approximately $440 left in the plan or we could not cancel.
We went ahead and reported this issue to the Better Business Bureau and then paid the $113.90 when the BBB said there was nothing they could do. We are now roped into this plan until July, when the plan is up. The bright side of this whole mess is that our puppy is now 8 months old and healthy.
We are paying the monthly fee until the plan is paid off, and then never using this company again. EVER.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Poor customer service.
Preferred solution: written apology.
Banfield Pet Hospital Pros: Staff, I both like and dislike, Petsmart.
Banfield Pet Hospital Cons: Customer service, Fees and lack of concern for pet, Overcharging for services.