Ridgewood, New Jersey
Not resolved

Do not take your pet here, total rip-off and terrible customer service. I took my dog into Banfield on a Friday morning because she was drinking an insane amount of water (to the point she was gagging) and constantly urinating throughout the house...

upon bringing her in I waited for over an hour, was told it could be diabetes or kidney failure and blood test results would be in on tuesday because of the weekend. In the meantime they found other trivial health condition to treat and sold me over $200 in medications that were supposedly necessary.

Come Tuesday morning I called for the results of the bloodwork and urinalysis and was told several times throughout the day the results were not in. I tried back Wednesday morning, they told me the results had come in Tuesday morning, but it was now Wednesday and because the Dr I saw was out sick they could not give me the results of either test until the Dr returned.

I pleaded for another Dr to read the results (as my dog was further ill at that point) and the covering Dr refused and said "it was nothing that couldn't wait another day!" Furthermore, the urinalysis was never performed, I was charged for it and was never informed until that day that I was to bring her back for a second try. Out of frustration and concern I ended up taking her to another vet that day (after spending almost $600 at Banfield) and she was diagnosed with diabetes and immediately admitted and put on fluids and insulin. The second vet looked over the treatment at Banfield and was appalled at what they were treating and they way they conducted business and treated me.

I later spoke with the service manager at Banfield and he was rude, inconsiderate and unwilling to take any action to fix the problem. PLEASE DO NOT BRING YOUR PET HERE!

Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.

Reason of review: Pricing issue.

Monetary Loss: $594.

Preferred solution: Full refund.

Banfield Pet Hospital Cons: Staff attitude, Veterinary.

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