I brought my cat of 15 years to your establishment the beginning of October because I noticed she wasn’t eating and she kept pawing at her mouth. As a concerned pet owner I brought her there where she was seen by Dr. Reed whom told me to treat her with Clavamox for about 7 days. She also noticed she had a heart murmur and because of that Aurora, my cat would not be able to have any type of procedure/surgery because she could die. She said the only thing I could do to keep her alive longer would to give her antibiotics. Very upset I didn’t know any better so I believed in what she said and hoped that this would work. I gave her the Clavamax as required every 12 hours. Doing some research I felt as though that was not the correct antibiotic she should be on since Dr. Reed believed it to be an abscess or even tumor. I called back to make an appointment because she wasn’t getting better and asked to see a different vet for a 2nd opinion. Dr. Howard looked at her and put her on Clamadyicin which I was glad to see since she was suffering from periodontal disease. He also gave her malvonix for the inflammation and the pain. This abscess/growth was growing rapidly and he told us that we should bring her in within 2 weeks for surgery of the “abscess”. I asked him what grade her heart murmur was since Dr. Reed didn’t think it was a good idea to perform a procedure. He told me it was moderate but there could always be complications with surgery. I told him I wanted him to do the procedure because I felt more comfortable with him and he seemed much more knowledgeable. At this point I felt that Aurora was getting the proper care and that she would get some relief.
I brought her back Friday, October 11, 2013 at 7:30a.m. where the receptionist, Lindsey went over costs. I asked Lindsey to explain the procedure. Obviously dollar signs is all this place cares about. I explained that I didn’t want any extractions or other procedures without a phone call and that Aurora was going to be treated for what we all thought was going to be an abscess. I received a phone call asking me if they could take a biopsy of the area. I told them that was fine. I was told I could pick her up around 3p.m. When I picked her up my boyfriend and I were disappointed to find out that all they did was clean my 15 year old cat’s teeth, creating more pain and take a biopsy which I allowed. Dr. Short came out to explain to me the procedure and what she found. I asked to speak with Dr. Howard and told him I thought that he was going to perform the procedure. He said he looked in but there wasn’t anything that he could really do. He told me that it wasn’t my fault nor there’s. I understand that he may be leaving the practice but his ethics as a veterinarian are inexcusable along with the rest of the staff. He as well as the rest of the staff are a poor representation of Pet Smart and any affiliation that Benfield has with it. Over $800 later of them doing nothing but create more pain for my cat I sadly had to put her down.
The point is not the money but the inexcusable actions Banfield played. Dr. Howard said after the procedure that it wasn’t something that they could handle. So why go ahead and put my cat thru unnecessary pain. I love my cat and I will make sure that Banfield NEVER touches another animal again unless you have knowledgeable and a well-educated staff. I will be sending my letter to the BBB, consumeraffairs.com, pissedconsumer.com and every family and friend I know.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $1200.