A stray cat that was believed to be a pregnant female was presented for examination at Banfield Pet Hospital (Wesley Chapel location). In the course of the exam the doctor, Dr.
Matthew Kren, even went as far as to say he could feel the cat’s uterus. X-rays, although declined at the time of the initial exam, were recommended in order to “confirm the pregnancy.” Additionally, the cat was found to be FIV positive. Dr. Matthew Kren stated that normally they would euthanize in this case but since the cat was so far along in her pregnancy that he did not recommend euthanasia in this situation.
Weeks passed and no kittens arrived. Having become concerned that the cat may have miscarried and needed surgery we requested a second exam. Banfield was overbooked that day so we took the cat to another local vet. This vet immediately diagnosed the cat as a neutered MALE (with a distended abdomen), and therefore obviously NOT pregnant.
It concerns me greatly that Dr. Kren could have performed an exam (which we paid $48.95 for) and not have correctly identified the sex of the feline. I made several visits/phone calls to Banfield over the course of several weeks and was told each time that I would be contacted by the office manager, Veronica Reyes, to discuss. At no point was I ever contacted.
The fact that there has been no follow up makes it clear to me that they have no interest in admitting or discussing the error. My main concern at this point is that perhaps this is a veterinarian that should not be practicing. I would love to have discussed the situation with them. Perhaps they could have helped me to understand how such an error might have occurred.
However, since they have declined my repeated attempts to discuss I have decided that leaving a review is necessary in order to warn potential clients of the negligence that Dr. Kren and the Banfield practice have shown.
Product or Service Mentioned: Banfield Pet Hospital Veterinarian.
Reason of review: Bad quality.
Monetary Loss: $200.
Preferred solution: Admit error and explain.