We took out the puppy wellness plan 7 months ago for a total cost of $480.00 paid in full at the time we signed up. we only took our puppy in for a total of 4 visits this included her initial check up the day we singed up for the plan.
The other three visits consisted of a brief check up, stool sample check, 3 additional DHPP booster shots and her rabies shot on the 4 and last visit.
Our little puppy at only 7 months old suffered a sudden heart attack and passed away the other day. She never had the spaying performed or any other services performed after the 4 visit. She was scheduled to go in for her 5th visit the week of June 1st However passed away before the appointment could be made.
I called Bandfield's main office that handles the insurance coverage today 6/1/15 to advise that our puppy had suddenly passed away and requested a refund for the remaining services that had not been used (spaying) and future check ups for the remaining 5 months of the plan was in force.
The gentlemen I spoke to told me that even though we had not the puppy spayed and would be unable to use the remaining 5 months of coverage of her plan due to her passing. We had already used over $500.00 worth of services and would not be able to receive any refund. I'm livid. I paid for spaying, it was never performed, I had 5 more months of insurance coverage remaining. Yet, Banfield refused to issue any refund what so ever.
So we paid $480.00 for 12 months of coverage. Went to banfield 4 times, the spaying was never done and we had 5 months of coverage still left. And we're not owed any refund? I'd like to know how much Banfield charges per visit, and the cost of three DHPP booster shots and a rabies shot that totals over $500.00
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Wellness Plan.
Banfield Pet Hospital Cons: Wellness plan and treatment of pet, Wellness plan.