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I signed up for the wellness plan a year ago, which was a hug waste of money to begin with. I called when I saw a charge on my account, after the year was up.

They told me the would cancel the plan but would not refund me the money. I received no email or even a message on my online account to tell me I was up for renewal.

This company cheats people out of money, they are not loyal, and not helpful. Find a local vet, not a huge corporation like this, they don't give a *** about you or your pets.

Review about: Banfield Pet Hospital Wellness Plan.

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Banfield Pet Hospital

Hi, Ak81688 –

I’m so sorry that you were not satisfied with your experience with us. I understand your frustration in learning about the plan's renewal via a charge on your account.

Thank you for voicing your concerns. If you're willing, would you please consider calling our Client Advocate Team, toll-free, at 1-877-500-2288? In addition, I have forwarded your comments to our team so we can try to avoid these types of situations in the future.


Lisa R

Banfield Online Community Manager

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