I cancelled 2 optimal wellness plan 2 years ago, and paid the balance of my vet bills in FULL, as Banfield told me to do so. I was told to cancel the plan I would have pay the lesser of the plan balance, or the additional cost of the services recieved without discount.
I paid. They stole my money and claimed I never paid. Which makes no sense. Why would I pay to cancel the plan for one pet and not the other?
One plan was cancelled as agreed and not the other. I cancelled and paid off both at the same time. My best guess is they probably over credited one plan, and under credited the one that they are claiming I never paid. Now its screwing over my credit report and pissed!
Banfield is the worst! I cancelled because the service was so bad and nearly killed one of my dogs.
I have since found a real vet that is as concerned about the wellbeing of my pets as I am. They cost less, care more, and don't push an overpriced useless product.
Product or Service Mentioned: Banfield Pet Hospital Optimum Wellness Plan.
Reason of review: Problems with payment.
Banfield Pet Hospital Cons: False advertising the plan, Billing after canceling.