Saint Petersburg, Florida
Not resolved
1 comment

I JUST WANT TO TELL YOU I DON'T FEEL THAT MY PET WAS TREATED IN THE RIGHT MANNER:ISSUE-WE LOOK FOR THE GUIDANCE FROM YOUR PET HOSP.DR'S AND OURSELVES TO GIVE THE BEST CARE FOR YOUR PETS,ON 3/03/2015 OUR PET KYE WAS DROPPED OFF FOR HER COMP EXAM AND TEETH CLEANING,THEY GAVE US A TIME TO DROP HER OFF MY HUSBAND CALLED AT 4PM AFTER WORK TO SEE IF SHE WAS READY TO BE RELEASED THEY SAID YES ,AS WERE AWARE WE ARE NOT GIVEN A TIME WHEN OUR PET WILL GET THESE SERVICES THRU OUT THE DAY,AND AREN'T AWARE THAT OUR PETS SHOULD BE KEPT THEIR A CERTAIN AMOUNT OF TIME AFTER BEING PUT TO SLEEP FOR HER DENTAL WORK WELL WHEN MY HUSBAND PICKED HER UP SHE WAS SWEATING,HER FACE WAS SOAKED,BUT WAS TOLD SHE COULD GO HOME.WELL NEEDLESS TO SAY ON 3/7/2015 SHE WAS SEEN BY HER GROOMER AND MY HUSBAND WAS TOLD THAT HER NECK HAD A LG AREA ON HER NECK THAT WAS IRRITATED MY HUSBAND TOOK HER OVER TO THE VET AREA AND WAS TOLD IT WAS A HOT SPOT AND SOLD HIM SOME TROPICAL SPRAY THAT WE WERE TO APPLY UP TO 3X PER DAY.OUR GROOMER SAID SHE WOULD DO THE BEST SHE COULD CUTTING KYE BUT WHEN IT CAME TO HER NECK AREA AND EARS KYE WOULDN'T LET HER TOUCH HER.SO NEEDLESS TO SAY WE PD THE GROOMER FOR A FULL HAIRCUT,NAIL TRIMMED AND GROUND SHE DID THE BEST SHE COULD UNDER THE CIRCUMSTANCES.WHICH MEANT THAT THE HAIR IN HER EARS COULDN'T BE TOUCHED AND HER HAIRCUT WAS NOT DONE LIKE IT ALWAYS IS THE VET ALSO TOLD US KYE WOULD HAVE TO WEAR A COLLAR IF SHE WOULDN'T LEAVE THE AREA ALONE WELL SHE SPENT A MONTH WEARING THIS COLLAR,USING THE TROPICAL SPRAY THAT THE VET RECOMMENDED,WE TRIED TWICE TO TAKE THE COLLAR OFF HER AND IT WASN'T SUCCESSFUL,I EVEN HAD TO TAKE HER BACK AND PAY OVER WITHIN THAT 2 WKS TO HAVE HER NAILS GROUNDED DOWN AGAIN WHICH I HAD TO PAY TWICE FOR.KYE SPENT 2 MORE DAYS IN THE COLLAR STILL USING THE SPRAY ON HER AND FINALLY GOT THE COLLAR OFF HER.NOW THE HAIR STARTED GROWING BACK AND OF COURSE IS THE COLOR OF HER BABY HAIR WHICH WAS DARK AND KYE HAS BLONDE HAIR WITH LITTLE PIECES OF RED HAIR THRU OUT HER AS SHE WAS A RED HEADED PUPPY WHEN WE GOT HER AT 8WKS OLD.AS WE ALREADY KNOW KYE WILL LIVE WITH THIS COLOR HAIR THAT'S IF IT ALL GROWS BACK OR A BALD SPOT AROUND THE HAIR THAT HAS GROWN ALREADY.I DON'T KNOW YOUR POLICY ON PICKING UP PETS AFTER HAVING WORK DONE ON HER LIKE THAT.BUT MY FEELING IS I DON'T FEEL THAT MY DOG SHOULD HAVE TO LIVE THE REST OF HER LIFE LIKE THIS,AS WE ALREADY KNOW EVERY TIME SHES GROOMED ITS GOING TO SHOW THIS AREA AND STAND OUT ON HER,I AM VERY UPSET THAT THIS HAPPENED TO MY DOG THAT IS OVER 3 YRS OLD I THINK YOU NEED TO HAVE SOME KIND OF POLICY IN AFFECT AS WHEN YOUR ANIMALS CAN BE RELEASED TO THEIR OWNERS AFTER BEING UNDER ANESTHESIA,FOR ALL WE KNOW THAT PROCEDURE WAS DONE WITHIN 2 HRS OF PICKING HER UP OR LESS.OUR DOGS ARE BOTH UNDER INSURANCE WITH BANFIELD AND KYE IS UNDER THE WELLNESS PLAN THAT PROVIDES THESE SERVICES..I THINK YOU NEED TO CHECK INTO THIS AND WE FEEL ARE PETS SHOULD BE TREATED THE SAME AS US IF WE WERE TO BE IN A HOSPITAL.I'D LIKE TO HEAR BACK FROM YOU BECAUSE RIGHT NOW I AM NOT A SATISFIED CUSTOMER WITH BANFIELD PET HOSPITAL...SINCERELY CHRISS BOSSEY 4730 85TH AVE N PINELLAS PARK FL.33781 PHONE 727-254-3949 OR MY HUSBAND CAN BE CONTACTED AT 727-278-4155 OR WRITE US A LETTER AND EXPLAIN TO US HOW THIS COULD OF HAPPENED TO OUR PET AS WE HAVE ANOTHER DOG THAT IS JUST OVER A YR OLD AND DON'T EVER WANT TO SEE THIS HAPPEN TO HIM.WE WERE TOLD THAT YOUR ONE OF THE BETTER PLACES TO TAKE OUR PETS WELL I GUESS I NEED TO KNOW THIS IS TRUE..WE'D APPRECIATE HEARING BACK FROM YOU.

Product or Service Mentioned: Banfield Pet Hospital Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Banfield Pet Hospital Cons: Dental services, Proceedure.

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Anonymous
#1132846

why would you ever consider them again? 1306 reviews about a dozen which are positive.

I believe those reviews are put in by Banfield PR employees paid to monitor these sites.

save yourself some heartache and take your beloved pets to a real animal hospital not these Banfield mills that are only concerned with money! So sorry about your dog hope he is doing better.