Same thing pretty much as the other consumers on this site. I purchased the month to month plan for my dog.
He needed some x-rays...OMGoodness $400.00 really and then the meds that are suppose to be 10-15% off...really? I went to cancel my contract and they said I still owed for 6 months. Hold on a second. I specifically asked the clerk before purchase about cancellation and she said Oh yes, you could cancel at anytime...she stopped there and failed to finish the sentence which is...but there will be a fee which is the remaining portion of the year.
Total BS and my *** pup still isn't doing any better. Misleading people should be against the law however they get away with it because it states it in their very lengthy "contract". You know it's all BS and they hear complaints all the time or those words would not be the first thing out of their months.
To bad the Better Business Bureau couldn't get involved.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $380.