Banfield should advertise that they have incompetent veterinarians who can't manage pets with any issues outside of vaccines and dental care. I have repeatedly had to wait for med refills to be sent to the pharmacy, had to call multiple times for the same prescription to be sent, have had vets wait a week before returning a phone call or following up with lab results.
Recently my dog was having a stroke and I called them, she hadn't had one before so I didn't know that's what it was, they took a message, called me back 30 minutes later when so was already on my way there to tell me it was "a side effect of her medication". I was then told they may not see her because they no longer had walk in appointments. The girls was rude on the phone and the vet didn't bother to call me back when I called with an urgent concern. My dog wasn't even on any new meds!
I am so frustrated that after more than 15 years at multiple Banfield locations I am taking my dog elsewhere and I will never return. They are overpriced, undereducated and inattentive.
DO NOT TAKE TOUR PET THERE!!!! Oh and if your dog passes away they make you pay the regular price for all services you used during that plan year or the monthly premium for the rest of the plan year - total rip off, no heart and only worried about lining their pockets.
Product or Service Mentioned: Banfield Pet Hospital Veterinarian.
Reason of review: Poor customer service.