The Banfield employee who signed us up for the Wellness Plan never explained to me that I'd be expected to continue paying on a plan if something happened to my cat. A couple of years ago we adopted an elderly cat (very sweet guy, no regrets - adopt older pets!) and when he passed away in December, the vet tech said that we "might" have to continue paying for his plan, as it's a yearly contract. Well, she was right, they are forcing us to make those monthly payments! While they did at least do us the favor of reducing the fee (the cat was on the high-end plan), it's obvious that Banfield is in it to make money hand over fist.
Yes, we should have scrutinized the fine print, but Banfield is obligated to make basic terms of their agreement clear. While it's fine for companies to make a profit, I think continuing to expect payment on a pet that isn't alive is beyond greedy.
The vets at this particular Banfield give excellent care - but the Wellness Plan should be avoided.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $420.